Payment rules and payment security, confidentiality of information
Payment by bank cards is carried out through the service YUKASSA is an online payment service for sole proprietors, legal entities and the self-employed.
cash is not allowed. The refund procedure is governed by the rules of international payment systems.
The consumer receives a subscription service on the site artocratia.com until the end of the paid period due to the selected tariff. Further, the consumer may not renew the subscription and then his account will be canceled. A refund for the subscription service is not implied.
The consumer has the right to write an application for refusal of the booked and paid accommodation, which will be considered in a personal manner.To do this, you need to fill out an Application for a refund, which is sent on request to an email address, and send it along with a copy of your passport to: feedback@artoctatia.com ;
In case of positive consideration of the application, the refund will be made to the bank card within 21 (twenty-one) business days from the date of receipt of the Application for a refund.
To refund funds for transactions carried out with errors, you must apply with a written application and attach a copy of your passport and receipts/receipts confirming the erroneous write-off. This application must be sent to the following addressfeedback@artoctatia.com
The refund amount will be equal to the purchase amount. The term for consideration of the Application and refund of funds begins to be calculated from the moment the Company receives the Application and is calculated in working days, excluding holidays / weekends.
On the "Pro" tariff, the buyer can purchase an annual subscription in installments in three payments. The payment terms are specified in the personal account. Payment of the next payment is made after 4 months, while all bonuses of the annual subscription are saved. If the next payment is not received after the expiration of the payment period, the works will no longer be visible on the site until the payment is received.
To pay the tariff in installments, you need to select the "Installment payment" button and make the payment of the first payment.
Cancellation of the purchase is considered individually, for this you need to send an email to feedback@artoctatia.com , the response should arrive within three days.
Contact information:
Tel: +7 906 809 87 23
Contact person: Marina Vladimirovna
OGRNIP: 321665800223032
TIN: 667101048140
Date of assignment of OGRNIP: 15.12.2021